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Process for a New Process

As experienced business consultants, we believe that you can't separate the process from the people who make it work.

The process is the tool through which business is done and any tool by itself is useless. It needs people and they need to be using it in the best way possible to get the maximum value from both.

Our business consultants combine expert training with years of experience working with businesses to improve efficiency. Improving business efficiency is largely about helping find a process that enables them to get more from the tools they have.

Our three-step approach

Naturally, there is a process for process improvement. Here’s ours.

Our projects follow three core steps - these form the basis of our system and are then tailored to fit your business and your circumstances.​

Whether you need a better way to get a deliverable to stakeholders or a complete transformation of your operational model, we're here to guide you through the project. Our focus is firmly on how your people use your tools and workflows. You've already got the tools and the people - let us help you get the best from them.

Traditional Library

Step 1 -Discover, Document & Discuss

Our skilled consultants start by talking to people about what they do, how they do it - what their process actually is. This allows us to build an accurate picture of how things are working now.

They then analyse current workflows through the system being reviewed and how the team interact both with each other and the tools being used.

Process Discovery
Business Meeting

Step 2 - Design & Decide

Whilst there is no one-size-fits-all method for improving business processes, our proven method moves onto a crucial stage.

From the findings in the Discovery stage, our business consultants produce a Process Guide. This will include recommendations for process improvements and outline plans for their implementation.

Our specialist improvement consultants then build plans using frameworks and concepts from ITIL, ISO20000 and COBIT. Using a variety of methodologies allows them to pick the best fit for your business sector and unique circumstances.

All our findings are then presented to you and relevant stakeholders. Together we then decide what changes to prioritise based on the effort needed, potential benefits and all the factors affecting your business.

Doc & Decide

Step 3- Deliver & Do

Process improvement and efficiency gains aren't just an academic exercise. We believe in action - our business improvement plans are designed to be put in to practice.

For consultants at The Better Process Company this means working with the teams and individuals who need to implement business improvements with the minimal impact on business as usual. This means being part of the team and being available to answer questions and provide guidance.

And that’s not it. Once the team are using the process, our business consultants are here to help make sure everyone understands what to do and why. They will also assist in making any necessary adjustments to the plan.

Regulated Industry Specialists

Regulated industries face more complexity and faster externally driven change. 

Our experience will help you make facing that as simple as possible

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