We offer a fixed price review of how those processes and workflows are meeting the changing needs of your business. We look at the workflows, teams and tools you’re using to see if there are any avoidable friction points or bottlenecks.

 

How well a process works impacts not only those doing the work, but those who depend on the outputs of the team or interact with them. This outside perspective is key to finding possible friction points and where the biggest improvements might be made. So once we have an understanding of the goals of the workflow, we start by talking to the stakeholders. 

 

Next we look at the documentation and tools being used to manage the process. Are all the steps sufficiently described? Are all the tools working together? How much manual work is needed to manage the process?

 

We then meet with the team carrying out the process. What are they doing that’s not in the documentation? How well do the tools support, or hinder the process? How is work prioritised and difficulties resolved?

 

Once discussions have concluded we produce a report detailing the actual process being used. It will include the stakeholders perception of how well the process meets their needs and where there are issues in using the process for the team. If you have plans for changes or growing the team the potential impact of those changes will be discussed.

Where problems are identified suggestions will be made for how to eliminate them or reduce their impact. 

 

The result of this process will give you an unbiased view of how everything is going, from a fresh perspective and without any preconceived ideas.